Dental practice office that uses dental practice software.

The 10 Top Dental Practice Management Softwares On The Market

Dental practice management software is a vital tool for any dental office. It lets you track patient information, schedule appointments, handle marketing initiatives, and manage your finances in one convenient spot. In short: It’s technology that helps you do your best work.

With so many different options on the market, it can be difficult to decide which one is right for your practice. In today’s post, we will review the top 10 platforms along with their pros and cons to help you make an informed decision for your dental practice.

 

Top 10 Dental Practice Software Programs

 

Tab32

Tab32 is a leading option for dental practice management software. It has many features designed to make running your practice easier, including visual charting, online appointment scheduling, treatment plan presentations, and automatic reminders with two-way texting. That said, the area that Tab32 is lacking in is customer support. There is no chat, email, or support portal, making it a bit hard to reach customer service efficiently. Outside of this, the company charges $100 per feature, and a setup fee, which means things can add up quickly if you’re a smaller practice.

 

Practice Web

Practice-Web is another go-to option for dental offices and has been around since 1990. The software itself offers a medley of tools to help you run your dental practice efficiently. A few of the advantages include having multiple support options when you need it, transparent pricing, and creating a completely paperless process for your patient from start-to-finish. It is also a more budget-friendly option, starting at under $200 per month. However, some users have reported issues with customer service, an outdated interface, and limited customization options.

 

Dentrix Ascend

Dentrix Ascend is a server-based software rather than cloud-based, and while it’s not as stylish as some newcomers, it has a reputation among dentists for being trust-worthy since its 1989 inception. In fact, it is used by over 35,000 dental practices. It has great credibility and solid customer engagement features; many users report a learning curve when first adopting the software. So if you’re looking for a more basic solution, this may not be for you.

 

Dovetail

Dovetail is a software tool for dental practices that creates a completely paperless, digital experience. Its outstanding features include the ability to automate tasks and reminders, the digitalization of the medical chart, and accessing records as well as your practice digitally from anywhere, at any time. Few users report negatively on the platform, except for the occasional backlog or that there’s a learning curve in getting used to the digital interface.

 

iDental Soft

iDental Soft is a cloud-based dental software that helps you manage your practice, from patient scheduling and treatment planning to charting and claims management. It is known for its intuitive design, ease of use, and comprehensive features like instant messaging with patients for clear communications.

 

Curve

If you’re looking for a comprehensive, all-in-one dental software solution, Curve Dental is definitely worth considering. It has everything you need to run your dental practice smoothly, from patient scheduling and treatment planning to charting and claims management. It is known for its intuitive, modern design and ability to reduce the stress of IT issues among its user base. On top of responsive support, users don't have to worry about managing their servers, backing up data, or cybersecurity protection. The only major downside is Curve Dental may not work with your current image or credit card processors. You’ll want to connect with support before making the switch to see what the impact will be.

 

Dentrix Enterprise

Dentrix Enterprise is a sister product to Dentrix Ascend. It, like Ascend, has a great reputation and is known for its key engagement features and client management system. The core difference is that it was built for group dental practices. The beauty of this dental software program is that it allows you to generate reports across locations for patients and revenue. Plus, it’s one of the most competitive options for its class on the market. The real downside is cost; while not published publicly, given the extensive use of the program, it will be higher than others on this list.

 

Care Stack

CareStack Software is a newer option on the market and has several core advantages. One advantage of CareStack Dental Practice Management Software is they are known for superior customer service and log an average response time of under 30 seconds — which is critical when you need a fast answer. Another advantage is that Care Stack is incredibly customer-centric and has advanced customer engagement features to provide your patients with an amazing dental experience from start to finish. One drawback is that there have been a few glitches in the company’s payment processing partner. 

 

Doctible

Doctible, while not a fully comprehensive software solution with charts and x-ray options, it’s a powerful engagement tool to connect with patients. For that reason alone, it made this list. Doctible’s core advantage is that it has a ton of features to make your practice one of the best for your patients. You can create automated reminders, patient intake forms, a custom chatbot, and handle reputation management all in one spot. Plus, the company works on a module pricing model ranging from $100-$500 on a per-location  basis. There aren’t many cons from users; the two main ones commonly cited are that payment tools are not fully integrated with a practice management system, and IM/text images are still being developed.

 

Maxident

Maxident’s cloud-based dental software boasts artificial intelligence features, voice input, touch screen integration, and tablet design, allowing for an electronic signature and digital imaging. While it is high-tech, it’s certainly not new. MaxiDent has been evolving its dental suite of software solutions for dental clinics for over 40 years. From patient scheduling and treatment planning to chart and claims management. It is known for its intuitive design, ease of use, and comprehensive features like MaxiIM, which allows you to instant message patients for clear communications. One of the downfalls reported in reviews of the product noted it’s difficult to send pre-determinations to the insurance within the software.

 

Final Thoughts

Get the IT support your business needs from industry leaders. Dental practice management software is a powerful tool that can help your dental office run smoothly and efficiently. However, with so many different options on the market, it can be difficult to decide which platform is right for you. So, whether you are just starting out or looking to switch to a new system, we hope this information proves helpful!

If you have any questions about dental practice management software or need help managing your current software, don’t hesitate to contact the Intuitive Networks team today. Our industry-leading professionals would be happy to assist you!

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Dentist and patient using integrated dental practice software

5 Reasons For Choosing Cloud-Based Software For Your Dental Practice

Are you still using outdated dental practice software? If so, you may be missing out on the benefits of cloud-based software that can tremendously streamline productivity and protect your practice in the long run. Today we uncover the 5 major reasons you should switch to cloud-based dental software for your practice.

 

What Is Cloud-Based Software?

Cloud-based software is a type of program that allows users to access and store data on remote servers, or “the cloud,” instead of on their own computers. Cloud-based software has become increasingly popular in recent years as more businesses move away from storing data on physical devices. 

From cost efficiency to safety and dependability, the pros outweigh the cons compared to traditional storage methods, making it a necessary move for dental practices.

 

What Are The Benefits Of The Cloud For Your Dental Practice?

Now that you’re familiar with the cloud, let's discuss the top 5 reasons to consider it for your dental software:

 

1. Cloud-Based Storage Is Cost-Effective

Cloud-based software is an increasingly popular option for dental practices of all sizes. One key reason is that it’s typically more cost-effective than traditional desktop software. With cloud-based software, support and maintenance are typically bundled with the usage license, so there are no hidden costs. 

This can save your practice a significant amount of money over time. You won't need someone to physically install new updates every time they happen. Cloud-based software does this automatically.

 

2. Secure Data Monitoring

Dental practices have always been a target for criminals, with sensitive patient information and expensive equipment at risk of being stolen. In recent years, data breaches have become an increasingly common issue, with hackers targeting practices of all sizes in an attempt to install ransomware and steal personal information. 

Some practices choose to store their data on-site, leaving them vulnerable to natural disasters, theft, or attack. 

The cloud is a much more secure option, with data stored off-site and encryption to protect it from hackers. Cloud service providers also require high levels of authentication to access data, making it much more difficult for criminals to gain access. As a result, choosing to store your dental practice’s sensitive data in the cloud is a more efficient way to keep it safe from the unthinkable.

 

3. 24/7 Accessibility

Cloud-based software allows you to access your dental practice's data from anywhere in the world, at any time. All you need is an internet connection. 

If you currently operate two or more dental clinics, wouldn't it be amazing to have your patients' information accessible from one screen at any location? What about generating vital reports from any computer for any location? 

Cloud-based dental software allows the possibility for multi-location clinics to communicate seamlessly. This gives you the ability to access your patient's files from anywhere at anytime.

 

4. Unlimited Storage

Cloud software often comes with unlimited storage, so you never have to worry about running out of space. This is ideal for dental practices that generate a lot of data, from patient records to medical billing and forms. Also ideal for any multi-location practices out there.

The cloud makes it easy to keep track of your dental practice’s data and makes it easier for you to provide the best possible care for your patients. With no risk of running out of storage space, ever.

 

5. Auto Updates and Backups

As a dental practice, it is important to have software that is always up-to-date. With the cloud, you can be confident that you have the most recent version of data available. 

Gone are the days when a potential natural disaster, like a flood or fire, could single-handedly destroy your practice's data. With the cloud, this precious data is stored safely and encrypted, allowing you to sleep peacefully at night.

 

Get IT Support From Industry Leaders

There are many reasons to choose cloud-based software for your dental practice. It is more cost-effective, provides secure data monitoring, and gives you the ability to access your data from anywhere in the world. Plus, it also comes with large storage options and continuous updates and backups.

If you think it’s time to start your practice’s transition to the cloud, we’re here to help. At Intuitive Networks, our team of professionals offer migration services to make a seamless transition from your current software. Don’t hesitate to get in touch with us to create your customized IT plan today.

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Image of Dental chair with the words IT Support Company HIPAA Compliance

How Does a Dental IT Support Company Help Maintain HIPAA Compliance?

When it comes to HIPPA compliance, there’s no wiggle room; You’re either compliant or you’re not. If your dental practice is not compliant, it’s putting sensitive customer information at risk and facing potentially crippling fines. These compliance regulations fall into three categories: technical, physical, and administrative. However, the most important thing you need to know if you run a dental office is that all patient health information transferred electronically must be transferred following HIPAA protocol.

Having a managed IT service provider (MSP) ensures patient data is protected and ensure HIPPA compliance is met adequately.

 

Technical Requirements

HIPAA technical requirements focus on what needs to be done to protect patient health information and how that information is handled electronically. This includes the technical setup of firewalls, routers, and other specialized equipment. Having a managed IT service provider (MSP) is crucial. Your MSP will help make sure these practices are put into place and managed. You’ll want to find an MSP that provides support for their hardware and software, is knowledgeable about dental practice management, is HIPAA certified, and is willing to train your staff.

 

Physical Requirements

We are typically focused on the digital side of security; however, it’s important to remember that physical security is important too. The physical HIPPA requirements are designed to help prevent your dental office from experiencing physical theft and to keep peeping eyes off of your screens while in the office. 

These rules include keeping computers away from the public. Instead, it’s best to keep them behind counters and secured to your desks. It probably goes without saying, but don’t let your patients wander around the building or access computers with sensitive patient information. 

These requirements also focus on proper disposal and replacement of hardware equipment. For instance, you’ll want to make sure you securely wipe all data from hard drives when replacing them. If employees handle any information through their devices, you’ll also want to train them on proper protocols to help ensure patient confidentiality.

 

Administrative Requirements

Administrative requirements regarding HIPAA can be broken into two categories - creating best practices and then monitoring employees to ensure best practices are followed.

 

Creating Best Practices

You’ll want to make a HIPAA best practice policy for all employees. Once you have this, it’s best to take the time to train your employees on these policies and make a point of sending them regular reminders regarding these policies.

 

Monitor to Ensure Best Practices are Followed

Once you have your HIPAA best practices approach in place, you’ll want to monitor the dental office to ensure they’re followed. Again, this is where a managed IT service provider can be helpful. And remember, HIPAA best practices don’t just apply to your employees, it also extends to your office’s business associates. So make sure you’re having regular discussions with them regarding HIPAA policies. This includes any marketing agencies you may work with.

 

Takeaway

Complying with HIPAA regulations does take a lot of time, but it’s better than facing the fines if you are in violation and losing your patients' trust. If you’re looking for reliable monitoring IT service, Intuitive Networks can help. We offer IT support from industry leaders who know HIPAA and dental practice. 

No matter the technology challenges you face, our experts can help you smoothly navigate HIPAA requirements and be a valuable support to your dental practice.

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Dental assistant and patient in dental practice

Pairing Great Security With Dental Scheduling Can make your dental practice more profitable

Here at Intuitive Networks (INI), we love a great pairing, like candied pecans with a Kentucky bourbon; great security with dental scheduling is a recipe for success. That's why it's so vital your dental practice has a managed IT service provider (MSP) you can rely on. The right MSP can help your dental practice improve profit margins, alleviate stress points, and increase productivity while maintaining patient security. 

Just think about how many hours a week your employees spend collecting and organizing data. INI can help you maintain A compliance while saving time by streamlining patient intake procedures, increasing appointments by scheduling automatic biannual hygiene services, and reducing friction by implementing an automated billing system.

 

Increase Productivity With Online Scheduling

Not only does online scheduling help increase productivity, but it can also help increase profits and minimize stress

As a practitioner, you know all too well that appointment scheduling can be one of the most time-consuming operations of a dental practice. Manually scheduling appointments and making reminder calls can monopolize hours of your staff's time every week. 

An MSP can integrate a robust scheduling system and help you to create a solid scheduling strategy

This strategy includes allowing patients the convenience of scheduling right from their phone or computer without having to talk to a team member, it also includes automated confirmation and reminder messages to be sure they never miss a scheduled appointment. Not only can a scheduling software help to remind patients of upcoming appointments, but it also automatically prompts them to schedule biannual hygiene appointments. This scheduling strategy will help your practice meet its daily production goals by ensuring patients are re-booking and making it to their scheduled appointments on time. 

Ensuring your scheduling strategy is running smoothly requires a team effort. And you want a managed IT service provider (MSP) who is willing to train your team to use their software. While it’s usually one or two people who may manage the scheduling, having the whole team trained to do it can help if a person is out sick or on vacation. It ensures things keep running smoothly. Which also helps your practice look well-organized, and keeps patients coming back.

 

Streamline Patient Intake

An automated scheduling system can reduce your administrative burden by streamlining day-to-day tasks. For example, the system allows patients to fill out paperwork and upload important documents before they even step foot into the office. This allows your staff ample time to review the patient's history and pull up their insurance preauthorization. Making check-in times faster and more convenient enhances the customer experience and allows for more patients to be seen in a day. 

Automating these procedures can also reduce common office challenges like misplacing a file or not being able to read someone else's handwriting. Using an online management system means the patient's information is displayed clearly, so your team has all of the necessary information at their fingertips. This helps your team communicate clearly with the patient regarding the procedure and the next steps.

 

Keep Patients Data Safe

As we’ve mentioned in previous posts, a data breach could happen at any moment, “Employees may accidentally cause a breach by viewing data they’re not authorized to handle, or by leaving a laptop or other device where it can be lost or stolen.” When a new patient enters your practice for an exam, they’re not only trusting you with their smile, but also their personal information. They have confidence that your practice has the proper measures in place to keep them safe. 

As your practice begins to handle more appointments and clients, you will need stronger security as a growing business is a prime target for cyber attacks. If an attack occurs while your office is unprotected, will likely cancel future appointments, but they’ll look to your practice for compensation for damages they incurred.

 

How INI Can Help

If you're ready for a world-class managed IT service provider that can help make your business easier, our IT support can help. 

Our services are centered around providing the best customer experience. We believe our success is based on your success.

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